Description
We are currently partnered with one of the fastest-growing global diagnostic companies and a market leader in the areas of Molecular Diagnostics and Clinical Diagnostics. The company offers a range of high-end instruments in both clinical and industry settings with a focus on areas such as Immunoassay Systems & Immunoanalysers, Automated Molecular Analysis, Molecular Diagnostics Instruments (PCR), Autoimmunity and supporting consumables & reagents.
This global company has a smaller, close-knit team overseeing the Benelux region and it is this group who are now looking to add a Technical Support Specialist to be based onsite at the HQ in Brussels.
Key Responsibilities:
- Serve as the first point of contact for technical support, providing prompt and effective solutions to customer inquiries via phone and email.
- Provide superior technical support and service to the organisation’s customer base.
- The Technical Service Coordinator functions as a first-line help-desk technical support person and answers telephone calls and e-mail messages from customers seeking guidance on technical problems.
- Interface with the field, sales, and service organisation and directly with the customer base on technical, critical escalations, and resolution.
- Provide expert troubleshooting and support for Diabetes Care Products, primarily through remote channels.
Requirements:
- Bilingual in French and Dutch, with a good command of English.
- Bachelor’s degree in Office Management, Engineering, or equivalent experience (minimum 3 years) in office or technical service coordination.
- Strong technical support background, with excellent troubleshooting and communication skills.
- Ability to work flexibly, including occasional travel within the EU and extended hours when needed.
