Description
Our client is a global leader within the fragrance and flavors industry. Due to continued growth in the European region, they are looking to hire a Key Account Manager is responsible for selling the company's fragrance portfolio, building reliable long-term client relationships of mutual benefit across the DACH region with a focus on home and personal care fragrances.
The Role
- Grow and develop sales with existing clients while generating new business with prospective customers
- Supervise and manage the daily tasks of a Sales Administrator Fragrances, organising workflow, supervising attendance and ensuring clarity on duties and delegated tasks
- Define goals and deadlines, communicate objectives, conduct performance evaluations and provide constructive feedback and coaching
- Plan, establish and execute customer development plans
- Manage price negotiations with customers, supported by the commercial line manager
- Establish sales budgets and update forecasts regularly
- Act as trusted partner and primary contact for customers
- Serve as the link between customers, marketing and internal teams
- Resolve customer issues and complaints to maintain trust
- Drive new sales that develop into long-lasting relationships
- Manage specific customer agreements (confidentiality, commercial contracts) in conjunction with relevant departments (Legal, R&D, Management)
- Agree expenses budget with management and commit to the financial framework
- Communicate regularly with Customer Service and other functions (e.g. regulatory) to ensure satisfactory service levels
- Complete administrative documents to support internal communication (visit reports, claims, etc.)
The Requirements
- 7+ years of account management experience in the fragrance industry. Experience must be on the fragrance house side not customer/brand side.
- Experience selling into customers within home and personal care.
- Fluent in English and German.
- Willingness to travel across DACH region and Benelux up to 30%.
