Description
We are looking for a Sales & Operations Leader for North America with the below skillset:
Key responsibilities
- Inbound logistics: Lead scheduling of imports and transfers, align quantities/dates with sales forecasts, validate shipping documents with import partners/external providers, and reconcile shipped vs. received.
- Outbound logistics: Plan and book dispatches with logistics partners, track deliveries through to proof-of-delivery, and resolve exceptions or claims.
- Order-to-cash ownership: Process orders end-to-end, confirm terms, capture accurate data, maintain documentation, and follow through until invoicing and delivery.
- Demand & inventory alignment: Translate sales pipeline into operational and inventory needs; flag risks of shortages or excess stock.
- Cross-team coordination: Keep Sales, Finance (external back-office), logistics, and customers aligned so orders move without delay.
- Billing & collections support: Submit complete information for electronic invoices, share documents with customers, and follow up on overdue receivables.
- Customer communication: Provide confirmations, ETAs, delivery notices, and clear updates when plans change.
- Issue resolution: Anticipate risks, take corrective actions directly with partners, and document outcomes.
Requirements Education
- Bachelor’s degree in Business Administration, Logistics, Supply Chain, Industrial Engineering, International Trade, or Accounting preferred
- 7+ years in sales operations, logistics coordination, or customer operations in a B2B environment.
- Proven track record coordinating licensed import partners and external back-office providers (accounting, tax, payroll, electronic invoicing).
- Hands-on work with third-party logistics for warehousing and transport (dispatch planning, delivery confirmation, claims handling).
- Exposure to basic demand/inventory planning is a plus.
